VEG Emergency Vet in Carle Place, New York

After seeing how highly rated VEG Carle Place was, I decided to take my 14-year-old Chihuahua, Sushi, there after I found him collapsed, lethargic, and running a 104° fever. I’m so glad I did. Sushi was triaged immediately upon arrival. It was a busy day, so we did have to wait about an hour to be seen, but he was resting comfortably while we waited. The veterinarian who treated Sushi was Dr. Huang. He took the time to listen to my concerns, explained what he believed was going on, discussed the different possibilities, and reviewed the treatment options with me. He recommended hospitalization, IV fluids, antibiotics, anti-nausea medication, bloodwork, and X-rays, and he was upfront about the costs involved. I chose to move forward with the bloodwork, IV fluids, antibiotics, and anti-nausea medication, but declined the X-rays because they were outside of my budget. When I explained that I also had concerns about the cost of hospitalization, I never felt judged or pressured. Instead, Dr. Huang recommended another emergency specialty hospital where Sushi could have an abdominal ultrasound performed by a specialist at a more competitive price. I appreciated that he focused on what was best for Sushi rather than where the testing was performed. He also made it very clear that if I chose not to hospitalize Sushi overnight, I needed to follow up the very next day with the specialist he recommended. I followed his recommendation, and Sushi received excellent care there as well. I also want to recognize the entire VEG team for their outstanding customer service. From the receptionist, to the intake staff, to the veterinary technicians, and Dr. Huang, everyone was kind, compassionate, and professional. Although I didn’t get the names of the two veterinary technicians who primarily cared for Sushi, I do remember that one had a Stitch tattoo and the other had an amazing personality. They treated Sushi gently, made sure he was comfortable, and took the time to answer my questions. This wasn’t my first experience with a pet medical emergency, and what stood out to me about VEG Carle Place was the honesty, communication, and compassion of the entire team. I never felt pressured when discussing the financial aspect of Sushi’s care, and I felt comfortable making an informed decision based on the options that were presented to me. This was my personal experience, and it left a lasting impression. If I ever need emergency veterinary care again, VEG Carle Place will absolutely be one of my first choices. Thank you to Dr. Huang and the entire VEG Carle Place team for taking such great care of Sushi.

Best experience ever. No one was ogling me. They allowed me to make my decision and were very transparent along the way. They explained everything that they were doing to my puppy and the next steps. Very very satisfied and will recommend. Obviously is an emergency hospital so prices are what are usually charged in ER. I thought the prize was reasonable and I got a refund for services not rendered go figure an honest place . Great staff from the front desk to the doctors and nurses. Highly recommend .

VEG is the place to go for your fur babies. I have come here several times and the treatment for both owner and pet is exceptional! The facility is very clean each time I was there. I wouldn't go anywhere else. If you want the best care for your pet, Veterinary Emergency Group is the place. You will not regret it. The staff is the most caring people I have ever met at any Veterinary office. I really can't say enough about my experience there. Thank you for always giving my baby the best care and experience in such a crucial time. You guys Rock! Josephine Colon