VEG Emergency Vet in Arboretum Austin, Texas

Exceptional Care, Compassion, and Kindness — Thank You, VEG Arboretum! ❤️🐾 I cannot express enough gratitude for the extraordinary care and compassion we received at VEG Arboretum. I brought my little boy Cayenne in during the early morning hours because I was extremely concerned about his breathing. As any devoted pet parent knows, there is nothing more frightening than feeling that something may be wrong with your best friend. From the moment we arrived, Dr. Donaldson and the entire team were absolutely wonderful. The two young ladies and the gentleman who assisted with Cayenne’s care were incredibly kind, patient, attentive, and genuinely compassionate. Dr. Donaldson took the time to address my concerns, explain the recommended testing, and make sure Cayenne was comfortable throughout his visit. What meant so much to me was that I never once felt rushed, dismissed, or made to feel that my concerns were unnecessary. The veterinary technicians were equally exceptional. Their gentleness and affection toward Cayenne was amazing. At one point, the two young ladies were even trying to capture the perfect photograph of him because they thought he looked like a little teddy bear! It was such a great moment during an otherwise stressful morning, and one I will always remember. There is a tremendous difference between simply providing medical care and providing that care with genuine empathy, and compassion. This team demonstrated all of those qualities amazingly. Cayenne is doing wonderfully today, and I am so grateful for the peace of mind they gave me. To Dr. Donaldson and the three wonderful technicians who cared for my little boy, thank you from the bottom of my heart. Your kindness, professionalism, and compassion meant more to me than words can adequately express. VEG Arboretum is incredibly fortunate to have such exceptional individuals representing them. I would wholeheartedly recommend this team to anyone who finds themselves needing emergency veterinary care for a beloved family member. With heartfelt gratitude, from Cayenne and his very grateful dad! ❤️🐾

I came in with a Sun Conure bird that I found who was lethargic and barely keeping his eyes open! VEG staff was incredible, quick, and saved this beautiful bird! They charged me the most fair price and they were kind, knowledgeable and compassionate! Thank you so much! Below are pictures from when we found him, and pictures from today! Meet Sherbert 😍

VEG ER saved my little girl Maedii. Dr. Kiefer and his team were incredible and even set up a place for me to sleep overnight when she was in care. Im forever grateful for the team that helped get her better. Special thanks to Jordan M, Van, Dr Kiefer and several others I wish I could remember your names.